Home /
Customer Service

Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Viewing Orders
Updating Account Information

Shipping & Delivery: If your item is in stock we will do our best to send out your order within 1 to 2 days (subject to stock availability). In busy times it may take us a little longer. Depending how much it weighs, your order will be shipped by Royal Mail second class standard parcel, or by Special Delivery, in which case a signature wil be required whn you receive the parcel.; UK Standard Delivery Charge: £4.95; Please allow 3-5 working days for delivery.; UK Special Delivery Charge: £9.95; This does not include Saturday or Sunday deliveries.; Overseas Deliveries; For Overseas deliveries (outside of UK) please contact us for a quote for delivery costs.; Re-Delivery:; Please provide us with an address where parcels can be received, as once orders have been returned due to not being collected, a re-delivery charge of £4.95 will be incurred.
Privacy & Security: At Cloudberry we respect your privacy and do our utmost to protect your details. All of your details are stored using 128-bit SSL encryption, and we will never sell your details to anyone, nor use them without your consent to bombard you with marketing information from ourselves, or other third parties.; All of our card transactions are handled by RBS Worldpay, which offers 128-bit encryption covering all credit card transactions, to ensure that your details are protected at all times.; Cloudberry is committed to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998. Cloudberry will never disclose your information to third parties.; When placing an order with Cloudberry you may submit personal information such as your name, phone number, postal address, email address and contact details. We may also record which items you buy as well as track customer traffic patterns and other site usage data. This information will be kept securely ina ccordance with out internal security policy and would only ever be used to:; a) remember your details so you do not have to enter them again the next time you visit; b) process your order; c) help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse orders on that basis; d) administer prize draws and newsletters.; By placing an order and submitting your data you agree to this use.; Cookies are used to keep track of the contents of your shopping basket. If you do not wish for us to use cookies when you visit Cloudberrygifts.co.uk, please adjust your browser settings to not accept cookies from our site, though this may hamper your ability to use our online store.; We will never collect or use sensitive information about you without your explicit consent.; If you have any questions about privacy or the Cloudberry privacy policy then please contact us via email at info@cloudberrygifts.co.uk.
Returns & Replacements
For Unwanted Products:: We offer a 14 day no quibble guarantee so you can send any item you are not completely happy with back to us unused, along with any original tags attached, and in a resaleable condition. We will refund you the price you paid for that item (excluding P&P).We will make the refund to the debit/credit card used to pay for the goods within 30 days or earlier once we have inspected the returned item and are satisfied that it has been retuned to us in the condition it was in when delivered to you. You will be responsible for the return postage costs.; We try our best here at Cloudberry to ensure that products we send arrive in good condition. However, if the product you ordered arrives damaged or fauly, or is not what you ordered, we will replace it free of charge or provide you with a full refund as appropriate, if you return the product to us within 14 days of receipt.; No refund can be given if the goods are returned more than 14 days after the invoice date, unless a fault is found with the product(s). We regrest we cannot give refunds for postage on incorrect purchases. This does not affect your statutory rights.; Please note that you are responsible for items sent back to us until they are received by ourselves, and so for your own protection, we recommend returning the items using an insured method, such as recorded delivery, that will need to be signed for by us, for expensive items. On lesser value items you should obtain a certificate of posting from your post office when you send the items back to us. No charge is made by the post office for this service.; Returns Procedure:; The returns procedure is as follows:; For reasons of hygiene earrings cannot be returned for any reason unless proven faulty when purchased.
Ordering: Making a purchase could not be easier! Simply browse through the website catalogue at your lesuire, or if you are searching for something in particular, try entering a word or two into the search box in the top-left of every page.; When you see something you want to buy, click on the "Add to basket" button. You will then be taken to your Shopping Basket, which will be updated with new products as you add them. Click on "Continue Shopping" to continue browsing the site. When you have added all your choices to the basket click on the "Checkout Now" button on the Shopping Basket page. You will then proceed to the Checkout pages.; The Checkout process lets you confirm the order and pay for the items. Payment by debit or credit card is accepted via secure on-line servers, provided by RBS Worldpay. You do not have to open an account with Worldpay to pay for your order. When you have completed shopping simply select the option to pay via Worldpay. This will take you directly to the Worldpay site, where the details of your shopping total will be seen. Choose the card you wish to pay with, and enter the card details. Note the secure padlock in the top left and bottom right of the browser at this point. Your card details are safe!
Viewing Orders: To view your order history, log into the site using the link in the top-right of the page, and click on Order History. Current orders will show their status, and a list of all historical orders will be shown. You can view invoices and shipment notes for all orders.; To make the Checkout process quicker for future purchases, you are given the option of creating an account with the Cloudberry website, which allows you to save address and contact information, as well as saving your order history and wishlists for later viewing.; To update your account information, log-in to the site and go to Account Information. Here you can change your registered email address and contact details. There are also sections to amend or add shipping or billing addresses shoudl you wish.