Terms and Conditions

Shipping & Delivery

If your item is in stock we will do our best to send out your order within 1 to 2 days (subject to stock availability). In busy times it may take us a little longer. Depending how much it weighs, your order will be shipped by Royal Mail second class standard parcel, or by Special Delivery, in which case a signature wil be required whn you receive the parcel.

UK Standard Delivery Charge: £2.95

Please allow 3-5 working days for delivery.

UK Special Delivery Charge: £Variable

Please call us to discuss expediting your order. Delivery costs will change depending on weight and speed of delivery.

Overseas Deliveries

For Overseas deliveries (outside of UK) please contact us for a quote for delivery costs.

Re-Delivery:

Please provide us with an address where parcels can be received, as once orders have been returned due to not being collected, a re-delivery charge of £4.95 will be incurred.

Privacy & Security

At Cloudberry we respect your privacy and do our utmost to protect your details. All of your details are stored using 128-bit SSL encryption, and we will never sell your details to anyone, nor use them without your consent to bombard you with marketing information from ourselves, or other third parties.
All of our card transactions are handled by RBS Worldpay, which offers 128-bit encryption covering all credit card transactions, to ensure that your details are protected at all times.
Cloudberry is committed to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998. Cloudberry will never disclose your information to third parties.
When placing an order with Cloudberry you may submit personal information such as your name, phone number, postal address, email address and contact details. We may also record which items you buy as well as track customer traffic patterns and other site usage data. This information will be kept securely ina ccordance with out internal security policy and would only ever be used to:
  1. remember your details so you do not have to enter them again the next time you visit
  2. process your order
  3. help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse orders on that basis
  4. administer prize draws and newsletters.
By placing an order and submitting your data you agree to this use.

Cookies and Cookie Policy

Cookies are used to keep track of the contents of your shopping basket, as well as other critical functions of the website. If you do not wish for us to use cookies when you visit Cloudberrygifts.co.uk, please adjust your browser settings to not accept cookies from our site, though this may hamper your ability to use our online store.
You will see a small notice when you first visit the site, warning you that we are storing cookie information on your computer. The cookies we use are purely to drive the functionality of the shopping basket and voucher codes on the site, as well as handling previous customers’ login functions, so they may track outstanding orders and amend their shipping details.
We also use Google Analytics on our site, to track anonymous site traffic statistics. This helps us decide what is working in the website and what is not, and is used purely for future improvement. We DO NOT track your visits to sell to advertisers, and the information we gather is always anonymous, save from an unindetifiable tracking code that tells us if you’ve previously visited the site, or if you are a new visitor.
We may use Third Party interactive widgets on the site to promote cross-sharing of content on other platforms, such as Facebook, Twitter and Pinterest. These third party sites may or may not use cookies that we have little to no control over, however by browsing the site and/or using these widgets, it is assumed that your content is given for these services to track your usage, as you have to sign up to these services to use them, thereby agreeing to such usage. We take no responsibility or liability for any such Third Party cookies, used in whatever way they deem appropriate, when used within the boundaries of our site. 
By browsing and using our site, including any Third Party widget-based functionality (such as Like buttons, Follow buttons or Pin This buttons), you agree to any cookies being saved to your computer, and hereby absolve Cloudberry Gifts from any liability for the future use of any such identifying data by Third Parties or otherwise.
We, Cloudberry Gifts, will never collect or use sensitive information about you without your explicit consent.
If you have any questions about privacy or the Cloudberry privacy policy then please contact us via email at info@cloudberrygifts.co.uk.

Returns & Replacements

For Unwanted Products:

We offer a 14 day no quibble guarantee so you can send any item you are not completely happy with back to us unused, along with any original tags attached, and in a resaleable condition. We will refund you the price you paid for that item (excluding P&P).We will make the refund to the debit/credit card used to pay for the goods within 30 days or earlier once we have inspected the returned item and are satisfied that it has been retuned to us in the condition it was in when delivered to you. You will be responsible for the return postage costs.

For Faulty Products:

We try our best here at Cloudberry to ensure that products we send arrive in good condition. However, if the product you ordered arrives damaged or fauly, or is not what you ordered, we will replace it free of charge or provide you with a full refund as appropriate, if you return the product to us within 14 days of receipt.

Returning Faulty or Damaged Goods:

No refund can be given if the goods are returned more than 14 days after the invoice date, unless a fault is found with the product(s). We regrest we cannot give refunds for postage on incorrect purchases. This does not affect your statutory rights.
Please note that you are responsible for items sent back to us until they are received by ourselves, and so for your own protection, we recommend returning the items using an insured method, such as recorded delivery, that will need to be signed for by us, for expensive items. On lesser value items you should obtain a certificate of posting from your post office when you send the items back to us. No charge is made by the post office for this service.

Returns Procedure:

The returns procedure is as follows:
Please email sales@cloudberrygifts.co.uk stating which item(s) you wish to return, along with the order reference number, letting us know if you would like an exchange or refund, and return the item(s) to the address below:
Cloudberry Gifts
193 Whitehouse Road
Edinburgh
EH4 6BU
For return enquiries, please contact sales@cloudberrygifts.co.uk

Jewellery Returns

For reasons of hygiene earrings cannot be returned for any reason unless proven faulty when purchased.

Ordering

Choosing your products

Making a purchase could not be easier! Simply browse through the website catalogue at your lesuire, or if you are searching for something in particular, try entering a word or two into the search box in the top-left of every page.
When you see something you want to buy, click on the “Add to basket” button. You will then be taken to your Shopping Basket, which will be updated with new products as you add them. Click on “Continue Shopping” to continue browsing the site. When you have added all your choices to the basket click on the “Checkout Now” button on the Shopping Basket page. You will then proceed to the Checkout pages.

Checkout

The Checkout process lets you confirm the order and pay for the items. Payment by debit or credit card is accepted via secure on-line servers, provided by RBS Worldpay. You do not have to open an account with Worldpay to pay for your order. When you have completed shopping simply select the option to pay via Worldpay. This will take you directly to the Worldpay site, where the details of your shopping total will be seen. Choose the card you wish to pay with, and enter the card details. Note the secure padlock in the top left and bottom right of the browser at this point. Your card details are safe!

Viewing Orders

To view your order history, log into the site using the link in the top-left of the page, and click on My Account, View Order History. Current orders will show their status, and a list of all historical orders will be shown. You can view invoices and shipment notes for all orders.

Updating Account Information

To make the Checkout process quicker for future purchases, you are given the option of creating an account with the Cloudberry website, which allows you to save address and contact information, as well as saving your order history and basket for later viewing.
To update your account information, log-in to the site and go to My Account. Here you can change your registered email address and contact details. There are also sections to amend or add shipping or billing addresses should you wish.